Interactive Voice Response (IVR) allows customers to interact with a company’s host system via telephone keypad or speech recognition. This will filter and lessen the call duration as they will be following IVR direction and will connect to the department they are looking for.
Cloud based IVR solutions are specially designed for enterprises seeking caller self service without the capital resource investment. Our IVR solution is powered by the Holly Voice Platform and Genesis Voice Platform. Our IVR platforms are very secure and reliable.
Elitbuzz’s cloud- based IVR platform provides the backbone for some of the nation’s highest-volume, mission-critical IVR applications.